Terms and Conditions

Here you can keep up to date with all the WAD Store and Gocycle Terms and Conditions.

This includes warranty terms, sales details, buyer's rights and everything else related to purchasing Gocycle bikes at WAD Agency's WAD Store.

General Terms and Conditions of WAD Store Contract.

A - General Information

B - How to purchase

C - Methods of payment

D - Conclusion of Agreement

E - Security of transactions

F - Delivery method

G - SHIPPING Charges

H - Right of withdrawal

I - Renouncement of Purchase

L - Guarantee and defects of conformity

M - Privacy

N - Jurisdiction and Applicable Law

O - Conditions



A - General Information


These general conditions govern the sale of products marketed on the website www.wadstore.it owned by:

WAD Agency S.r.l.
Via Apollonio, 15 – 2518 Brescia
E-mail: info@wadstore.itP.Iva: IT03738580988 – REA: BS - 558989

The company reserves the right to modify these conditions of sale at any time by posting them on the site. Any liability for direct and / or indirect damage to people and / or things caused by the non-acceptance, even partial, of an order is excluded.

All published prices are inclusive of VAT


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B - How to purchase

The purchase takes place through access and registration on the wadstore.it site. Only products available at the time of consultation can be purchased unless otherwise indicated in the product information. wadstore.it reserves the right to modify the characteristics of the single product, also to adapt it to the manufacturer's specifications, without prior notice; so the proposed images and the descriptive card may not be perfectly representative of the product and differ in color, size and accessories.

Once the product is displayed, it will be possible to add it to the cart and, in the subsequent windows, confirm the purchase after verifying and confirming the characteristics, price, methods and shipping costs. wadstore.it, once the actual availability of the ordered product has been verified, issues order acceptance via a self-generated e-mail summarizing the characteristics, price and general and particular conditions of sale applied to the product. Such communications will also contain an "order number"

In the event of non-acceptance of the order by wadstore.it, the company undertakes to promptly notify the Customer.

The Customer has the right to cancel the order until it is taken over by the warehouse and, therefore, prepared for shipment.

All prices on the site are VAT INCLUDED. The company reserves the right to modify them at any time, without prior notice or notification. In the event that the sale price is incorrect and / or clearly unreal due to an error, the order will be canceled even if confirmed and the Customer refunded the amount paid.


Invoice and receipt:

If the customer needs an invoice, it will be necessary and mandatory to enter the billing data at the time of registration and request the issue of the invoice at the same time as the purchase by entering the request in the notes field. The invoice will be attached to the shipment.

It will not be possible to issue an invoice after taking charge of the order.

For any problems, please contact our online assistance service or by email at info@wadstore.it.


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C - Methods of payment

1. Advance Bank Transfer
in case of payment by bank transfer, the order will be processed and sent only from the working day following the crediting of the amount to the current account. Payment must be made within 5 working days under penalty of cancellation of the order. The bank details are shown on the confirmation email. The "order number" indicated in the confirmation email will be indicated in the reason for the transfer.

2. Credit Card
The purchase by credit card takes place through the PayPal payment gateway. The credit cards accepted are all those that rely on the Visa, Mastercard and American Express circuits. wadstore.it reserves the right to request additional information from the customer (eg landline phone number) or to send copies of documents proving ownership of the card used. In the absence of the required documentation, the order will be canceled. At no time during the purchase procedure wadstore.it is able to know the information relating to the buyer's credit card, as they are entered directly on the website of the bank that manages the transaction. Since there is no data transmission, there is no possibility that this data will be intercepted. No computer archive of wadstore.it contains or stores such data. In no case wadstore.it can therefore be held responsible for any fraudulent and improper use of credit cards by third parties, upon payment of products purchased on wadstore.it

Wadstore.it reserves the right to request additional information from the Customer (eg landline phone number) or to send copies of documents proving ownership of the Card used. In the absence of the required documentation, wadstore.its reserves the right not to accept the order.

At no time during the purchase procedure wadstore.it is able to know the Customer's financial information. Since there is no data transmission, there is no possibility that this data will be intercepted. No computer archive of wadstore.it contains or stores such data. For each transaction made with the PayPal account, the Customer will receive a confirmation e-mail from PayPal. In no case wadstore.it can therefore be held responsible for any fraudulent and improper use of credit cards by third parties, upon payment of products purchased on www.wadstore.it.

3. PayPal
In case of purchase through the PayPal payment method, at the end of the order, the Customer is directed to the PayPal login page. The amount relating to the order is charged to the PayPal account at the time of order acquisition. In case of cancellation of the order, both by the Customer and in case of rejection of wadstore.it, the amount will be refunded to the Customer's PayPal account. The cancellation of the order is possible until the moment in which the same is not yet in preparation in stock. Once the cancellation of the transaction has been requested, in no case wadstore.it can be held responsible for any damages, direct or indirect, caused by delay in the failure to release the amount committed by PayPal. At no time during the purchase process wadstore.it is able to know the Customer's financial information. Since there is no data transmission, there is no possibility that this data will be intercepted. No computer archive of wadstore.it contains or stores such data. For each transaction made with the PayPal account, the Customer will receive a confirmation email from PayPal.

4. Soisy
Soisy is a payment institution authorized and supervised by the Bank of Italy peer to peer lending. In case of purchase through the Soisy payment method, at the end of the order, the Customer is directed to the service page. The buyer must then register on the portal providing all the data and documents required and wait for the approval of the payment by Soisy. The order confirmation is subject to Soisy's approval of the loan. wadstore.it uses the services provided by Soisy S.P.A. and is in no way responsible for the disbursement or not of the loan. Likewise, wadstore.it is excluded from any dispute between the buyer and the company providing the loan. At no time during the procedure for providing the service by Soisy wadstore.it is aware of the data provided by the customer.


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D - Conclusion of Agreement

The amount of purchases will be calculated on the sum of the cost of all the items you intend to purchase, including VAT, net of shipping costs or any other additional costs communicated in the order.

By selecting the button "I confirm my order" during the purchase process, the buyer declares to accept fully and without reservation the entirety of these General Conditions of sale.

Wadstore.it will confirm the order by sending an e-mail.
wadstore.it reserves the right to change its prices at any time, but the products will be invoiced on the basis of the rates in effect at the time the orders are stored.

The products remain the property of the supplier until full settlement of the amount due.


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E - Transaction Security

On-line transactions are carried out directly on the PayPal site, through a Secure Server that adopts the SSL (Secure Socket Layer) protection system. This protocol, Verisign certified, allows you to communicate in a manner designed to avoid the interception, modification or falsification of information. wadstore.it is not aware of the data of credit cards or payment accounts used by your customers.


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F - Delivery method

Wadstore.it can only accept orders for delivery in the territory of the Italian state and in most European countries. Orders are usually processed within 48 hours of placing the order.

Wadstore.it does not ship to Mail Boxes, post offices, post office boxes and to companies that provide domiciliation services.

Delivery takes place by express courier GLS at the shipping cost indicated on the screen during the completion of the order.
The cost of shipping is charged to the buyer, according to the rates and costs indicated. Each delivery is considered completed from the moment in which the transporter makes the products available to the buyer, as resulting from the system used by the transporter to track shipments. It is the recipient's responsibility to check the products upon delivery and to raise any reservations and complaints that appear justified, including the possibility of rejecting the package if it has been opened or shows evident signs of deterioration.

Reserves and complaints should be addressed to:

WAD Agency S.r.l. Via Apollonio, 15
25128 Brescia

by registered letter with return receipt or by e-mail at info@wadstore.it.

No responsibility can be attributed to wadstore.it in case of delay in the order fulfillment or in the delivery of the ordered goods.

Upon delivery of the goods by the courier, the Customer is required to check:

- that the number of packages delivered corresponds to what is indicated on the delivery note or transport document (DDT);
- that the packaging is intact, not damaged or wet or, in any case, altered.

Any external damage or the mismatch in the number of packages must be immediately reported to the courier making the delivery, adding the words "collection with reserve for damaged package", or "collection with reserve for open package" or "collection with reserve for missing packages ”on the accompanying document.

The customer can alternatively request collection directly at the Brescia store

WAD Store Via Apollonio, 15
25128 Brescia


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G - Shipping costs

GoCycles are compulsorily shipped with an Insured Express Courier. Shipping costs 49.00 € (VAT included).

The cost of shipping the accessories is € 7.90 (VAT included).

The costs indicated are valid for the whole Italian territory (including the islands).

Shipments outside the Italian territory vary according to the courier and the country of destination and will be shown in the cart at the time of purchase


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H - Right of withdrawal

In compliance with the provisions of the Consumer Code - Legislative Decree 206/2005, the Customer has the right to withdraw from the purchase contract, without giving any reasons, except for the following cases of exclusion:

  • Goods made to measure or clearly personalized
  • Short-term or rapidly deteriorating assets
  • Goods delivered sealed and non-returnable for hygienic reasons

The maximum term within which the intention to make use of this right is received is 14 days from the day of receipt of the goods by the recipient or by a third party designated by the latter. The procedures for exercising this right will be expressed in the following paragraphs.

The shipment of the returned goods must take place within 14 days following the communication of withdrawal by the Customer (after which the right will be considered forfeited) to the following address, attaching a copy of the order: WAD Agency S.r.l. - Via Apollonio, 15 - 2518 Brescia.

The burden and responsibility for shipping the return is borne by the Customer until it is received by wadstore.it. It will be the responsibility of the seller to report the receipt of goods damaged during transport to the customer who can claim this damage against the courier. In this case, wadstore.it will make the goods available to the Customer by canceling the withdrawal procedure.

Once wadstore.it has received the goods, it will reimburse the Customer for the amount paid except for additional expenses beyond those provided for by the basic shipping rate, to which wadstore.it is not required to respond in case of withdrawal.

The right of withdrawal lapses in the event of a substantial defect of the returned product (original packaging not intact or missing, damage, unsuitable state of return, evident signs of wear and / or neglect) and in the cases described above.

In case of forfeiture of the right of withdrawal wadstore.it will return the goods to the Customer who will not be entitled to any refund.

To exercise the right of withdrawal, the Customer is required to notify wadstore.it preferably by email at info@wadstore.it.

In the case of particular difficulties or problems, you can send a written request by registered letter with return receipt using the facsimile attached to our assistance center at the following address:

WAD Agency S.r.l. -Via Apollonio, 15 - 2518 Brescia

Dear WAD Agency S.r.l.

Subject: exercise of the right of withdrawal

................, on ........................

The undersigned (name and surname and contact details of the person who signed the contract) intends to make use, based on Legislative Decree 206/2005 art.52 et seq., of the right of withdrawal regarding the contract (or note d 'order n °. ......... signed on ........... through your website and received on .................. ..

It is also required the return of the sum of euro ........ with the following methods (bank credit, money order, or return of bills of exchange).

Yours faithfully,

(signature) ........................................


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I - Waiver of Purchase

We inform you that the Customer has the right to reject the goods upon delivery. However, please note that, upon issuing the refund credit note, in the event of prepayment (credit card, Paypal, advance bank transfer), the shipping costs will be reversed up to the delivery address and return to sender. Therefore, only the amount of the product will be refunded, net of round-trip transport costs.


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L - Guarantee and defects of conformity

All products, except for perishable or consumable ones, are covered by a legal guarantee lasting 24 months. The battery has a legal warranty of 12 months subject to normal wear

The Customer has the right to restore or replace the Product of his choice or, secondarily, to an adequate refund of the price or termination of the contract (in determining this amount, the use of the goods is taken into account) unless one of the possibility is impossible or excessively burdensome for wadstore.it compared to another.

The right expires in the event that the Customer does not report the lack of conformity within two months from the date on which the defect always occurs except in the case in which the product is of its perishable nature or expires in a shorter time, in this case, the complaint must be made within these times.

To request interventions under warranty (even at service centers) the GoCycles must be accompanied by their original packaging. In case of damage to the original packaging it will be possible to request an additional packaging at a cost of € 100 (VAT included) excluding shipping.

However, the warranty is void if:

  • the product has been repaired or altered by anyone other than the manufacturer or any other authorized person;
  • the lack of conformity of the product has manifested itself beyond the term of two years from the delivery of the product;
  • the defects are due (in whole or in part) to misuse, improper use or storage or maintenance or installation, performed by persons other than the manufacturer or any other authorized person or failure to comply with the instructions provided by the manufacturer;
  • at the time of the conclusion of the Agreement, the Customer was aware of the defect and could not ignore it;
  • the lack of conformity derives from instructions or materials provided by the Customer.

In the case of purchase by professionals (with VAT number), the commercial guarantee of good operation lasting 12 months applies.

For any need or clarification regarding the guarantee, please contact us at info@wadstore.it.

 

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M - Privacy

The personal data requested when placing the order are collected by wadstore.it and processed on computer media, in order to satisfy the obligations arising from the contract concluded with the Customer and will in no case or for any reason be transferred to third parties.
wadstore.it guarantees its customers compliance with the legislation on the processing of personal data, governed by the New General Regulation on the Protection of Personal Data GDPR, European Regulation 679/2016.

The data controller is

WAD Agency S.r.l.
Via Apollonio, 15 - 2518 Brescia
E-mail: info@wadstore.it VAT number: IT03738580988 - REA: BS - 558989

The customer, at any time, has the right to revoke the consent to the processing of personal data with written communication to be sent to the registered office of WAD Agency S.r.l ..
The customer, who declares to have received the information relating to the processing of personal data, has the right to access their data in the manner provided therein. Marketing communications will be sent only with the explicit consent of the Customer issued together with the processing authorization and submission in the online registration form.


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N - Jurisdiction and Applicable Law

The sales contract between the customer and wadstore.it is concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes deriving from the conclusion of this distance sales contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference forum of his town of residence; in all other cases, the territorial jurisdiction is exclusively that of the Forum of Brescia.


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O - Conditions

The conditions contained in this document may be modified by wadstore.it without notice and will be valid from the date of publication on the website.


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Last updated 24 June 2020